Please read these terms and conditions carefully, they apply to your use of 3pinsappliance.com website and contain important information about your rights and obligations. You can print out these terms and conditions by clicking on the print icon on your browser.

1. Introduction
1.1 Please read these terms and conditions carefully before using the website operated by 3PINS. In particular, we draw your attention to clauses 8 (Applicability of online materials) and 12 (Liability). By clicking on the 'I Accept' button at the bottom of these terms and conditions you agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time.

1.2 If you do not wish to be bound by these terms and conditions then you may not use our website.

1.3 Our Registered Company number in England and Wales is 4828149 and our VAT number is 824778592. The website is owned by 3Pins Lts, 208 Bromford Lane, Erdington, Birmingham, B24 8DL 

2. Nature of our website
2.1 Our website is a place for you to select and order (the 'Products'). Our website describes the Products in more detail.

2.2 Please note that our website is available only to individuals that can form legally binding contracts under applicable law. Although the contents of our website are aimed at users aged 18 and above, you must be over 18 years to purchase the Products, using the payment method displayed on our website. If you do not qualify, click here to leave our website now. 

3. Buying products on our website
3.1 To order a product you will need to follow the ordering procedures set out here. Details of our prices for the Product, and the procedures for payment and delivery are displayed on our website.

3.2 Any times or dates stated on our website for delivery are estimates only. 3PINS will make all reasonable effort to deliver goods within the time specified, but does not accept liability for any failure to deliver within that time.

3.3 You must pay by credit card, debit card or PayPal at the time of order either online or by telephone. Products will not be dispatched to you until we are in receipt of cleared funds. The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before you place an order. We try to ensure that our prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure (see clause 3.4 below). We will inform you if a Product's correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price. The prices are inclusive of VAT and exclusive of delivery cost and any other services such as recycling old appliances.

3.4 3PINS is entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by online electronic means ('Confirmation') to the e-mail address you have given us [on registration or] on ordering. The order will then be fulfilled by the date set out in the Confirmation or, if the Confirmation does not contain such a date, within 30 days.  We reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price or we simply can't get hold of the model you need.

3.5 You undertake that all details you provide to us for the purpose of purchasing the product offered by us on our website will be correct, that the credit or debit card, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit or debit card details before providing you with any products.  Goods will only be delivered to the billing address unless otherwise authorised in writing.

4. Delivery and Returns
4.1 3Pins Appliance deliver to all UK mainland addresses except the following areas: Northern Ireland, Channel Islands, Isle of Mann, Scottish offshore Islands, Scottish Highlands and other remote parts of Britain.  Please contact us to check whether we deliver to your area prior to placing the order with us. 2 Man deliveries to Scotland incur an additional charge. An additional charge also applies for collection costs associated with recycling an old appliance.

4.2 Delivery is charged at the rates displayed on our site and is set according to the category size of the items and also the delivery service selected.   All deliveries must be signed for.

4.3 Most orders are delivered within 2-5 working days (subject to stock availability). We will contact you once an order has been placed to arrange delivery. You agree to receive a text notification from the courier the night before your delivery. Delivery is made to the cardholder's address unless otherwise authorised in writing. Please contact us as soon as possible if you cannot accept delivery. Failure to accept delivery on the delivery date will incur an additional re-delivery charge.

Please check that you have received the good(s) you ordered and that they have arrived in good condition.  Please sign the delivery manifest and note down any missing items or damage. Please mark unchecked if you are unable to open and check the goods. You must notify us of any damages or missing items within 24 hours of delivery via email attaching an image of the damage.  

3PINS will, at its option, deliver to you replacement Product or refund to you the price paid. In the case of damaged Products you must note the nature of the damage on the Carrier's consignment note and inform us within 24 hours of delivery.

4.4 If you live near to any of our depots you can collect the goods yourself and save on the delivery costs. Please tick the Collect box at the checkout and select the depot from which you wish to collect from.   We will contact you after receiving your order to advise of a collection date.  All depots have different opening hours.  You must bring proof of ID, payment method, and a print out of your original order. 

In the unlikely case of a fault during the Guarantee period, all collections and exchanges must be made at the collection depot.

4.5 Returns

You may return any Product you have purchased together with any accessories and any supplied free gifts within 14 working days of delivery for any reason (including if you simply change your mind).  Returns are subject to the following conditions:

  1. Cancel in Writing within 14 days of receiving the good
  2. Return the product along with any accessories
  3. While in your possession, you have a statutory duty to take care of the goods and keep them in good condition. If you fail to take reasonable care of the goods before they are returned to us, and these results in damage or deterioration, we will charge you for the reduction in value or make the item non-returnable
  4. You are responsible for the cost of the return. We recommend you send the item back recorded delivery with insurance in case the item is damaged on its return. We can provide a collection quote if required.  If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection.
  5. If you do not insure the item you will be liable if the item is damaged on its return to us.
  6. Any goods returned must be adequately packaged to protect against damage.  We will charge you for the reduction in value or the item will be sent back to you if it is damaged upon return.
  7. You will be entitled to a refund from 3PINS, which will be paid as soon as possible, but in any event within 30 days.

4.7 Website Information
We try to display accurate and up to date product information to match the manufacturers description.  All measurements, dimensions and weights are approximates only.  However, due to continual product development the product codes, images, product dimensions and specifications may change without notice due.  We advise you check the manufacturers literature for the most up to date information prior to ordering.  Please note colours may also vary between manufacturers.  Please check the model numbers on the boxes of items you have received with the model numbers on the receipt. Please do not open the product if the model number is different to the one you ordered and email us if this is the case.

4.8 Items Delivered Damaged
In the highly unlikely event that goods are delivered to you damaged, it is your responsibility to ensure that you add a brief statement addressing this damage along with your signature and date on the carrier's delivery notes. Please email us an image and inform us within 24 hours of delivery of any faults or we cannot accept responsibility for the items.

4.9 Faulty Goods
Please ensure you register the warranty within 28 days of delivery or the within the advised time scale instructed in the product registration form supplied with the appliance. If there is a fault with the appliance once it has been installed within the first 12 months, (or the manufacturers guarantee term) please contact the Manufacturer- the number is in the product user’s manual. Please contact us if you need to come back to us for further help or if you have a complaint. The above Guarantee does not affect your statutory rights.

4.9.1 If you have any complaints, you should direct them to us via e-mail at info@3pinsappliance.com or by post at 3PINS Limited, 208 Bromford Lane, Erdington, B24 8DL 

5. Modifications to website
5.1 We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content and/or the sale of new Products shall be subject to these terms and conditions.

5.2 Please note that although we try to ensure that the content of our website is accurate, our website may contain typographical errors or other inaccuracies. 

6. Information you provide to us
6.1 The following applies to any information you provide to us, for example during any registration or ordering process.


You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us, our partners, successors (including the purchaser of the whole or part of our business), associates, sub-contractors or other third parties (together our 'Partner Companies').


If you obtain or choose to buy Products through our website then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you (together, the various purposes set out in this paragraph and in our privacy policy shall be known as 'the Purposes'). All such information collected by us shall be referred to in these terms and conditions as 'Personal Information'.


You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, an address and other requested details. For more information about how we deal with your Personal Information, please read our privacy policy.


You acknowledge that any incorrect information which you provide to us may result in a delay to the processing of your order.

6.2 By accepting these terms and conditions, you agree to the processing and disclosure of the Personal Information for the Purposes. If you would like to review or modify any part of your Personal Information then you should e-mail us.

6.3 In addition, the following also applies to all messages, e-mails, bulletin boards postings, ideas, suggestions, concepts or other material submitted by you to us ('Content'): 


you must own or have the right to submit Content for publication on our website and all Content submitted by you must be legal, honest, decent and truthful and comply with all applicable laws, regulations standards and/or codes of practice;


you must ensure that all Content submitted to us does not infringe the copyright, design, privacy, publicity, data protection, trade mark or any other rights of any third party, nor be obscene, abusive, threatening, libellous or defamatory of any person or be otherwise unlawful;


you must ensure that the Content does not advertise or otherwise solicit for funds or is a solicitation for goods or services; and


we have the right to monitor Content and may edit, reject or remove Content if we believe it does not comply with the above and, in particular, we reserve the right to block incoming emails and other Content if we believe that their content is or maybe inappropriate or otherwise does not comply with the above.

6.4 You grant us a non-exclusive, irrevocable, royalty free Worldwide licence to publish all Content that you submit to us except any portion of the Content that is Personal Information. You have sole responsibility for the Content which you submit to us and you shall indemnify and shall keep us fully and effectively indemnified on demand from and against all actions, claims, losses, liability, proceedings, damages, costs, expenses, loss of business, loss of profits, business interruption and other pecuniary or consequential loss (including legal costs and expenses) suffered or incurred by us and arising directly or indirectly out of the publication of Content submitted by you to us.

6.5 You warrant to undertake that you will not use our website for any purpose that is illegal or prohibited by these terms and conditions, including without limitation the posting or transmitting of any libellous, defamatory, inflammatory or obscene material. If you breach these terms and conditions then your permission to use this website terminates immediately without the necessity of any notice being given to you. We retain the right to deny access to any person who fails to comply with these terms and conditions. 

7 Security
You are solely responsible in all respects for all use of and for protecting the confidentiality of any username, e-mail verification and password that may be given to you or selected by you for use on our website. You may not share these with or transfer then to any third parties. You must notify 3PINS immediately of any unauthorised use of them or breach of security regarding our website that comes to your attention.

8 Applicability of online materials
8.2 Unless otherwise specified all content and materials published on our website are presented solely for your private, personal and non-commercial use. 

8.3 You assume total responsibility and risk for your use of our website and use of all information contained within it.

8.4 We have used our best endeavours to ensure that our website complies with UK laws. However, we make no representations that materials on our website are appropriate or available for use in locations outside the UK. Those who visit our website from other locations do so on their own initiative and are responsible for compliance with all applicable laws. If use of our website and/or viewing of it, or use of any material or content on our website or services, or products offered through our website or services, or products offered through our website are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorised to view or use our website and you must exit immediately.

8.5 3PINS will not accept any order for a Product from any jurisdiction other than the UK mainland. For the avoidance of doubt we will not accept orders which require delivery to Northern Ireland, the Channel Islands, the Isle of Man, Scottish offshore Islands and other remote parts of the UK. 3PINS makes no representation and gives no warranties, express or implied that the Product becoming available for reasons beyond our control in any particular jurisdiction outside the UK is permitted under any applicable non-UK laws or regulations. Accordingly, if making the Product, or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the Product. 3PINS accepts no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Product by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries. The sale of the Product to you is subject to the laws of England and Wales. 

9. Copyright and monitoring
The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is 3PINS, its affiliate's or other third party licensors. All product and company names and logos mentioned in our website are trade marks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an order with 3PINS or using our website as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, codes and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.

10. Linked Sites
3PINS make no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from 3PINS and that we have no control over the content or availability of that website. In addition, a link to any other website does not mean that 3PINS endorses or accepts any responsibility for the content, or the use of, such a website and 3PINS shall not be liable for any loss or damage cause or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or web master.

11. Availability of our website
We will try to make our website available but cannot guarantee that our website will operate continuously without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with or hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.

12. Liability
12.1 12.1 We promise that for any Product you purchase from our website: 


We have the right to sell the Product to you;


The Product will be of satisfactory quality and;


Will be fit for any other purpose for which you have bought it and you notified 3PINS of this purpose before purchase, and 3PINS has not informed you that the Product is not fit for that purpose;

Subject to this, however, the Product is not sold as being fit for any particular application or for use under specific conditions, unless expressly agreed in writing. We also promise that any service we provide to you will be provided with reasonable skill and care.

We exclude all other express or implied terms, conditions, warranties representations or endorsements whatsoever with regard to any products (including without limitation the Products), our website or any information or service provided through our website.

We will do our best to ensure that all materials and information published on our website are accurate, but please note that all content, materials and information on our website are provided on an 'as is' basis and you assume total responsibility and risk for your use of our website and use of all information contained within it. 

12.2 We accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect) in each case, however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of purchasing Products which shall be subject to the exclusions and limitation of liability set out in these terms and conditions, we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of 3PINS or our servants, agents or any other person or entity.

12.3 If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation.

12.4 You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

12.5 The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law. 

13. General
13.1 We may assign, transfer, novate or subcontract any or all of our rights and obligations under these terms and conditions at any time.

13.2 We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.

13.3 These terms and conditions together with the privacy policy, any order form and payment method instructions, if any, are the whole agreement between you and 3PINS. You acknowledge that you have not entered into this agreement in reliance upon any statement, warranty or representation made by 3PINS or any other person and you irrevocably and unconditionally waive any rights to claim damages and/or to rescind these terms and conditions by reason of any misrepresentation (other than a fraudulent misrepresentation) that is not contained in the terms and conditions, privacy policy, order for and payment method instructions.

13.4 If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.

13.5 These terms and conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court.

13.6 Except in respect of a payment obligation, neither you nor 3PINS will be held liable for any failure to perform any obligation to the other due to causes beyond your or 3PINS's respective reasonable control.

13.7 Failure or delay by either party enforcing an obligation or exercising a right under these terms and conditions does not constitute a waiver of that obligation or right. 

13.9 These terms and conditions do not confer any rights on any person or party (other than you and/or us) pursuant to the Contracts (Rights of Third Parties) Act 1999,] 

14. Notices
14.1 All notices shall be given:


to us via e-mail at infopinsappliance.com or by post at 3PINS Limited, 208 Bromford Lane, Erdington B24 8DL; or


to you at either the e-mail or postal address you provide during any ordering process.

Notice will be deemed received when an e-mail is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting.

15. Replacement
These terms and conditions replace all other terms and conditions previously applicable to the use of our website and/or sale of the Products.


Viruses, Worms, Trojan Horses and other potentially destructive programs
The user assumes full responsibility for the protection of his computer system including computer hardware and software, stored data on his computer system and the stored data and computer systems including hardware and software of third parties who may access or be otherwise connected to the User's computer system. The User assumes the responsibility of ensuring that programs or other data downloaded or otherwise received from the site are free from viruses, worms, Trojan horses or other items of a destructive nature.

Linked Sites
3PINS makes no representations as to the security, or proprietary of any website which may be accessed through the site. Connected websites accessed through the Site are independent websites over which 3PINS does not exercise any control, whether financial, editorial or of other kind and are not in any way endorsed by 3PINS.